Overview

Our refund and returns policy is in full effect for 30 days following your purchase. Returns and refunds are ineligible after the initial 30-day window.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you receive an empty box upon delivery, you are required to return the empty box.

Please do not return items without prior approval. Please send an email to returns@epoxyfx.com for approval.

Epoxy FX has a 25% restocking fee. Money spent on shipping is not refundable.

There are certain situations where only partial refunds are granted:

  • The item returned is not complete.
  • Special order items.
  • Any item not in its original condition, damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 business days.

Late or missing refunds

If you haven’t received your refund, check with your bank or credit card company, it may take some time before your refund is officially posted (5-10 days). There is usually a certain amount of processing time before a refund is posted. This is out of our control.

If you’ve done all of this and still have not received your refund yet, please contact us at jim@epoxyfx.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges and Returns

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jim@epoxyfx.com and send your item to: 

Epoxy FX
997 Happy Trails Dr, D-14
Rogers, AR 72756

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Cancellations

If you need to cancel an order, please call (888) 45-EPOXY or (479) 370-0000.

An order that has already shipped cannot be canceled. If your order has shipped and you would still like to cancel, please return the product as soon as it arrives. You will be refunded (Minus shipping charges) once we have received the returned item in good condition.